IT TECH - I

The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

• Responsible for level 1 help desk support at Hard Rock Bristol.  
• This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino. 
• Available to work in a 24 hour, 7 day a week environment. 
• Interface with company team members regarding computer program requests or problems. 
• Ensure the computer/equipment areas are maintained in a clean and orderly fashion. 
• Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion. 
• Stay abreast of the state of the art in computer technology and systems. 
• Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned.
• All other duties as assigned.

Minimum of five years’ work experience in a technical analytical position, responsible for managing server environments.  Project Management skills a definite asset.

KNOWLEDGE OF:

• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Minimum of one (1) year of Information Systems experience or college level course work.
• A+ Certification highly desirable.

ABILITY TO:

• Strong understanding of the organization’s goals and objectives.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Be flexible to work varying shifts and time schedules as needed.