MANAGER - CASINO ADMIN

Primary Responsibilities

The person in this role is responsible for developing an environment that creates excitement for internal and external guests. They will also be responsible for assisting Gaming Operation leadership and coordinate office functions. They will maintain correspondence files, inventories of printed material, assigned projects, spreadsheets, payroll, scheduling, and general office management duties. 

Essential Duties

• Assist in the development and the implementation of labor, equipment, and expense budgets for the gaming departments
• Oversee gaming operation staffing, scheduling and payroll of gaming operations personnel
• Responsible for oversight of the scheduling of all gaming operations personnel, including managing Digital Instinct Virtual Roster scheduling program
• Responsible for maintaining proper levels of gaming employees needed to maintain casino gaming operations
• Responsible for the support services of operating Gaming Operations
• Responsible for database management of all Gaming Operations employees
• Assists Table Games Departments to work with Purchasing, Human Resources, Payroll, Player Development, Marketing, and Advertising Departments to enhance operations
• Assists in all administrative and business-related matters to ensure a smooth and profitable departmental process
• Responsible for administrative tasks including but not limited to processing leaves of absence and time off requests
• Responsible for the oversight of various payroll related functions, such as administering and tracking departmental staff’s Paid Time Off, including reviewing payroll reports for accuracy and researching discrepancies
• Responsible for ordering and maintaining proper levels of approved cards, gaming layouts, gaming chips, gaming signage and all other miscellaneous gaming equipment or other related materials needed to operate Casino Operations
• Responsible for special projects as requested by VP/Director of Gaming Operations
• Responsible for all customer complaint correspondence letters
• Function as the point person for answering a wide variety of team member inquiries regarding general departmental policy & information
• Establishes, maintains and, when necessary, revises department filing system
• Ensures efficiency and effectiveness of the casino operation
• Promotes positive public/employee relations at all times
• Displays a proactive and “above and beyond” approach to guest service
• Maintains a clean, safe, hazard-free work environment

High school education or equivalent. College degree and/or gaming experience preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays.
• Must have strong leadership and team building skills.
• Must be detail-orientated and be able to multi-task.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

• Must be very skilled in Virtual Roster program, automated payroll systems such as Kronos, Internet navigation, Excel, Microsoft/Office, Project, Outlook, and PowerPoint
• Independently initiating, following up on, and completing assignments as well as special projects.
• Strong understanding of the gaming industry and the Hard Rock brand.
• Shorthand and/or recording device experience highly desirable.
• Basic mathematical functions.
• Sound interpersonal judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.

ABILITY TO:

• Ability to type 45 to 65 wpm.
• Ability to communicate effectively with external contacts and all levels of team members.
• Use all required office equipment in an effective and efficient manner.
• Work with various computer applications and programs.
• Review and comprehend all necessary documentation.
• Compose, type, route, and file correspondence, etc.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Perform effectively in a fast-paced environment.
• Interface professionally with business contacts and customers.
• Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.