MANAGER - HUMAN RESOURCES

Under the direction of the VP of Human Resources, the incumbent manages and directs ongoing training, team member relations, recruitment, and team member activities by performing the following duties personally or through direct reports. A key focus of this role is to build a culture of continuous learning and professional growth aligned with organizational goals.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Exhibit conduct in accordance with all VA Lottery Regulations and Hard Rock Bristol departmental policies and procedures.
• Maintain all sensitive information in accordance with our policies on Confidentiality and the Code of Ethics.
• Recommend modifications to existing practices to the VP of HR and Exec Team based on changing environments or organizational needs.
• Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict.
• Investigate complaints of harassment or misconduct. Resolve situations to appropriate conclusions involving all related parties.
• Make recommendations to managers on appropriate corrective action based on written policies and procedures and circumstances of specific situations. In cases of recommendation for separation of employment, prepare all documentation for the review of the VPHR and/or the President for approval.
• Conduct exit interviews to help identify causes of team member dissatisfaction and terminations.  Seek new and creative ways to report and utilize the data and feedback gained from exit interviews and other sources.
• Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication. 
• Conduct team member separation meetings with departmental management.
• Manage and help facilitate the Board of Review Appeal process. 
• Assist in communicating and training team members and leadership on the Performance Management process to include annual Performance Appraisals and Performance Action Plans.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Develop new, creative recruiting ideas to successfully find talent and place qualified job applicants into existing openings.
• Partner with Company leadership to ensure understanding of positions, recruitment needs, and objectives and properly address challenges.
• Remain current with latest recruiting tools, such as social media and candidate retention management capabilities.
• Stay abreast of Company initiatives in order to anticipate and plan recruitment needs and timelines.
• Screen and interview candidates and perform reference checks as necessary.
• Other duties as assigned.

Learning & Development Responsibilities:

• In partnership with the corporate L&D Team, assist with design, implementation, and continuous improvement of learning and development strategies that support organizational goals and team member growth.
• Partner with leadership to assess training needs and develop targeted learning solutions, including onboarding, compliance, leadership development, and technical skills training.
• Oversee and provide input on the creation and delivery of engaging learning content using a variety of methods (e.g., instructor-led, e-learning, blended learning).
• Coach and mentor training team members to enhance facilitation skills, instructional design, and professional development.
• Evaluate training effectiveness through feedback, assessments, and performance metrics to ensure learning outcomes are met.
• Promote a culture of learning by championing internal development programs, career pathing, and succession planning initiatives.
• Stay current on L&D trends, tools, and technologies to bring innovative solutions to the organization.

QUALIFICATIONS:

Bachelor’s Degree in Human Resources or related field and 4 or more years of training leadership experience in Human Resources, or an equivalent combination of training, education, and experience. Prior Gaming or hospitality experience strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Effective communication skills with the ability to delegate responsibility and motivate and manage a diverse group of team members to achieve common goals and objectives.
• Thorough knowledge of Human Resources practices, Training, Onboarding, HRIS, Employee Relations, Benefits, Recruiting and interviewing techniques.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Principles of supervision, training, and performance evaluation.

ABILITY TO:

• Research, analyze, comprehend, and act upon information and be aware of the business environment to effectively manage areas of responsibility.
• Ability to set clear direction for the HR staff to ensure the successful execution of the strategic plan.
• Ability to apply different and novel ways to deal with organizational problems and opportunities.
• Observe and direct actions of subordinates.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, analytical, ethical, and effective motivator.
• Skill in developing successful working relationships with management, peers, and subordinates within department and outside of the department.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Skill in coaching and developing others’ skills and competencies by planning effective development activities and providing staff with clear direction and line-of-sight in regard to their respective roles in achieving the business strategy.

WORK ENVIRONMENT:

The working conditions are those typically found in an indoor, climate controlled office environment. Time spent on the casino and hotel floor observing the Guest Service experience is required in order to observe and train team members for excellence in Guest Service standards. Will be exposed to casino related factors including but not limited to second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment.

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL