Lead Spa Coordinator

Under the direction of the Spa Manager this professional qualifies inquiries and develops new business from prospective corporations and guests.  Manages all Butler and VIP guests and special requests.  Manages all contractual agreements pertaining to spa appointments, spa food and beverage, special events, and special occasions.  Effectively communicate to all departments the information necessary to successfully execute the group’s needs while maintaining a superior client relationship.  Manages relationship with both customers and support departments on a daily basis.

ESSENTIAL JOB FUNCTIONS:

Besides the normal duties of Spa Coordinator, it requires

• Be on time for your shift.
• Be flexible with your schedule, supporting the needs of the spa. Must be available when needed to cover management needs. Your schedule will be flexible.
• Have complete knowledge and understanding of all services and products offered.
• Handle guests’ questions and concerns professionally and courteously.
• · Provide accurate, appropriate and immediate responses to all requests by guests.
• · Possess the ability to work without direct supervision.
• · Maintain a positive attitude and contribute toward a quality work environment.
• · Regularly attend, participate in and support training and staff meetings.
• · Assist in all areas of spa operation as requested by management.
• · Communicate to management all occurrences involving staff or guests in the spa that require attention. 
• · Must have enthusiasm and possess excellent customer service skills.
• · Enjoy working with people and possess a friendly and outgoing personality.
• · Must be a team player.
• · Assist management with inventory counts and controls
• Assist with events and programs dealing with, but not limited to customer service and product sales.
• · Maintain a positive work environment.
• · In conjunction with leadership, hold regular department meetings for training and communication. Help with training new employees. 
• · Know and practice Hard Rock’s mission, mottos and values.
• · Mentor and provide positive reinforcement to all team members.

• QUALIFICATIONS: 

  • Minimum 1 year in a lead or management in a customer service or retail  position 
  • ASPA knowledge
  • Good Attendance record at Hard Rock
  • Must not be on any performance or attendance write ups.
  • Must be available to work Weekends & Fridays.

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).