MANAGER - FACILITIES

POSITION SUMMARY:

Under the direction of the Director of Facilities, the incumbent, either personally or through subordinates, organizes, supervises and manages the daily operations, repair and preventive maintenance activities at both on and off site locations. 

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Ensures that equipment, materials, techniques and procedures comply with relevant state, federal and local codes and regulations.
• Ensures proper routine maintenance and repair of facility structures, systems and support areas to minimize downtime of facility/operations.
• Maintains inventories and ensures timely replacement of required spare parts, units, tools, chemicals and equipment necessary to keep facility in proper, efficient operating condition at all times.
• Coordinates repair and maintenance projects throughout facility to ensure minimal business interruption.
• Ability to plan, implement, and coordinate a variety of projects simultaneously, including troubleshooting, contractor liaison, estimating, forecasting and budgeting responsibilities.
• Perform routine field inspections on-site and at several off-site locations.
• Communicates with management team relative to building management issues.
• Troubleshoots all system defects or malfunctions relative to mechanical, electrical, plumbing, HVAC, power plant operations and water displays; repairs, replaces or contracts with appropriate outside sources as necessary.
• Plans responsibly for operational needs and requirements.
• Maintains current knowledge on recent trends, developments and techniques in professional field.
• Monitors construction projects ensuring compliance to specifications and quality of contractor performance.
• Works with staff to build a cohesive subordinate management team, develop superior customer service, as well as an engaged workforce.
• Maintains a clean, safe, hazard-free work environment within all areas of responsibility.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Bachelor's degree desired or equivalent experience in Construction Management as well as five (5) to seven (7) years of building facility maintenance and mechanical systems experience preferred or an equivalent combination of education and/or experience. Previous experience in a leadership role in Facilities Management and casino/gaming industry experience are preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses / certifications per Federal, State, and Virginia Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

KNOWLEDGE OF:

• Regulatory requirements.
• Supervisory/management duties.
• Leadership skills.

ABILITY TO:

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc.
• Ability to review reports and observe activities subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.

WORK ENVIRONMENT:

• Duties and responsibilities are typically split between a professional office setting and guest-facing areas, including the Casino Floor. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to second hand smoke, flashing screens/lights, and excessive noise.
• While performing the duties of this job, you will be required to access various mechanical spaces as well as “construction sites”.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must be able to frequently lift up to 50 pounds, and be able to push/pull/move objects of that weight or more. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).