EVS - LEAD ATTENDANT (FULL TIME)

Under the supervision of the EVS Manager, the incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Recommends adjustments to public space policies to more effectively service the guest.
• Resolves non-routine departmental problem situations and performs specials projects as assigned.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Must possess proven leadership ability necessary to provide guidance to subordinate personnel.
• Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.
• Attend and participate in meetings, completing follow-up as assigned.         
• Perform work regularly and predictably.
• Supervises other employees in the absence of a full-time EVS Supervisor

This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience. One to three years of supervising housekeeping staff or related experience required.

 ABILITY TO:

• Be flexible to work varying shifts and time schedules as needed.
• Reach/Stand/Bend/Lift/Push/Pull up to 50lbs
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc
• Ability to review reports and observe activities of subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses/certifications per Federal, State, and Virginia Lottery regulations.
• Must successfully pass a background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.